FAQ

 

What types of products do you offer?

At First Lace, we specialize in luxurious sleepwear and loungewear. Our collection includes elegant pieces such as Satin Collar NightSuits and cozy ladies bathrobes, designed to provide both style and comfort for your home experience.

What is your return and exchange policy?

Due to hygiene reasons, we do not accept returns on lingerie and nightwear once the product is delivered. However, exchanges are eligible for damaged or incorrect products received. You must contact us within 48 hours of delivery to initiate an exchange.

How can I request an exchange?

To request an exchange, please email us at support@firstlace.com with your order number and photos of the product. It is important to note that we reserve the right to decline exchanges if the product appears used or washed.

What are your shipping policies?

We deliver across India. Orders are processed within 1-3 working days, and delivery typically takes 4-7 working days, depending on your location. Shipping is free for orders above ₹999; otherwise, a flat fee of ₹60 applies.

Will I receive tracking information for my order?

Yes, once your order has been shipped, you will receive tracking details via SMS or email. This allows you to monitor the status of your delivery.

Are sale items eligible for return or exchange?

No, sale items and discounted items are not eligible for return or exchange. We encourage you to review your selections carefully before completing your purchase.

How can I contact customer support?

If you have any questions or concerns, you can reach our customer support team by emailing support@firstlace.com. We are here to assist you with any inquiries you may have regarding your order or our products.